Shipping Policy
Last Updated: August 2026
Thank you for shopping with Maaya The Eternal. We handcraft, pack, and ship every order with care from the UAE.
1. Order Processing
All orders are prepared and dispatched within 2–3 business days (Monday to Saturday) of payment confirmation.
2. UAE Shipping and Delivery Times
Delivery time below is counted after dispatch, on top of the processing time above.
Destination | Delivery Time (after dispatch) | Shipping Cost |
|---|---|---|
All major UAE Emirates (Dubai, Abu Dhabi, Sharjah, etc.) | 2–3 business days | AED 20 (free on orders above AED 250) |
Remote / extended UAE areas | 5–6 business days | AED 30 |
3. GCC Shipping
– We ship to GCC countries: Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait.
– Delivery typically takes 8–10 business days after dispatch.
– Shipping fees are calculated at checkout based on destination and order weight.
– GCC shipments are usually handled via couriers such as Aramex or DHL, who may send an SMS payment link to the recipient for any customs/duty payment before final delivery.
4. Customs, Duties, and Taxes (GCC / International Orders)
Orders shipped outside the UAE may be subject to import duties, local VAT, and customs clearance fees on arrival — these are the responsibility of the recipient and are not included in the order or shipping total. As a guide, GCC countries typically apply a 5% customs duty plus local VAT (e.g. 15% in Saudi Arabia, 5% in Oman/Bahrain) above certain value thresholds.
5. Order Tracking
Once your order is picked up by our courier partner, you’ll receive an email/SMS confirmation with a tracking link.
6. Delayed or Lost Shipments
If your order hasn’t arrived within the estimated window, contact us at maayaperfumes@gmail.com or WhatsApp +971 52 271 8871 with your order number. We are not responsible for delays caused by customs processing, an incorrect address supplied by the customer, or courier-side disruptions.
7. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer; reshipment costs in that case are borne by the customer.
8. Damaged or Missing Shipments
Every bottle is packed in protective luxury packaging. If your bottle arrives damaged or leaking, contact us within 48 hours of delivery at maayaperfumes@gmail.com or WhatsApp +971 52 271 8871 with a photo of the item and packaging. We will dispatch a replacement at no extra cost.
9. Contact Us
Email: maayaperfumes@gmail.com WhatsApp / Phone: +971 52 271 8871 Address: United Arab Emirates
